User agreement
1 Common | |
| 1.1. | This agreement contains the conditions for the use of the Suomikauppa.fi online service (hereinafter the "Service") maintained by LaKo Trade Oy (hereinafter the "Service Provider"). |
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| 1.2. | Contact details of the service provider: Suomikauppa.fi LaKo Trade Oy Kumitehtaankatu 5 FIN-04260 Kerava Finland Y-ID: FI-20177954 |
| 1.3. | When using the Service, purchasing products from the Service or registering for the Service, the User accepts the terms of this agreement and undertakes to comply with these terms. |
| 1.4. | All rights to the content of the service belong to the Service Provider. The service provider also reserves the right to make changes to the content of the service (including this user agreement) without notifying the User separately. |
2. Registration | |
| 2.1. | Placing an order does not require registration. |
| 2.2. | The user registers by filling in the necessary information on the registration form and choosing a password. |
| 2.3. | Registration is free of charge. |
3. Privacy and data protection | |
| 3.1. | The Service Provider is responsible for the appropriate processing of the information provided by the User and for maintaining the User's privacy. The information provided by the user is stored in the Service's customer register. |
| 3.2. | Mandatory information for registration is the User's first name, last name, full address, phone number and email address (used as a username when logging in). |
| 3.3. | The service provider does not hand over the collected personal data to external parties. |
| 3.4. | Information from the customer register can only be used in electronic direct marketing if the User has given his consent. |
| 3.5. | Through the Service, the User has the right to check personal information about himself and to change it. If the User wants the information about him to be removed from the register completely, the User must contact our customer service. |
4. Responsibilities and obligations of the user | |
| 4.1. | The user is responsible for all use of his username and password, and that the use complies with the terms of this agreement. The user is responsible for keeping the password confidential. |
| 4.2. | The User is fully responsible for the damage caused to the Service Provider, other Users and third parties by using the Service contrary to this agreement, the law or good practice. |
5. Bindingness of the order | |
| 5.1. | The binding contract comes into force when the Service Provider has sent the order confirmation to the User by e-mail. |
| 5.2. | Communication between the parties takes place either by e-mail or by telephone. After placing the order, the user undertakes to monitor his email to receive the order confirmation. |
| 5.3. | The user has the right to cancel the entire order or parts of the order by email or phone before the order is delivered. Delivery has taken place when the Service Provider has sent the order or part of the order. |
| 5.4. | Once the User has placed the order, the Service Provider no longer has the right to change the contract terms. |
| 5.5. | The service provider reserves the right not to accept the order. |
6. Prices | |
| 6.1. | The price of the product is the price displayed on the Service page in connection with the product information at the time of ordering. |
| 6.2. | Delivery costs are added to the final price of the order. Delivery costs are priced according to the delivery method chosen by the User, address and weight or volumetric weight (1 m3 = 250 kg). |
| 6.3. | The respective delivery fee is displayed in the Service before the order is placed. |
| 6.4. | In the service, prices and delivery costs are notified to the User in euros (EUR). |
| 6.5. | When selling and transporting products to EU countries, the stated prices include value added tax according to Finnish legislation. |
| 6.6. | When selling and transporting products outside the EU countries, the recipient of the product is responsible for local taxes, customs duties and other comparable costs. If the delivery address of the package is outside the EU, the prices are shown on the Suomikauppa.fi website without VAT. |
7. Terms of delivery | |
| 7.1. | The Service Provider delivers the products it sells to the User on the basis of a transport agreement concluded with a third party. |
| 7.2. | Delivery costs are added to the order price. The delivery costs of each order are shown in the Delivery Method section of the Service. |
| 7.3. | The delivery time is determined per order. The delivery time depends on the availability of the product, the destination of the shipment and the chosen delivery method. The applicable delivery methods are displayed at any given time in the Delivery section of the Service. The transport time estimates are average transport times based on studies and transport connections. Times are indicated on working days (Mon-Fri). The presented transport times are estimated average times, and exceeding these times does not obligate the service provider to compensate for the lost time, citing international postal regulations. The shipping processing time at the customs of the destination is not included in the shipping time estimate. |
| 7.4. | The service provider is not responsible for delays caused by force majeure or indirect damages caused by delayed delivery. |
| 7.5. | The customer has an obligation to check that the content of the order complies with the import regulations of the destination country. The service provider has the right to remove from the order the products that violate the import restrictions of the destination country and, if necessary, refund the removed products from the order. ( e.g. jewelry ) |
| 7.6. | The service provider reserves the right to deliver the ordered products in different shipments. |
| 7.7. | The customer is obliged to provide the delivery address of the order in the correct form at the time of placing the order. The customer is responsible for the additional costs of delivering the package if the delivery has to be repeated due to incorrect address information. |
| 7.8. | The service provider is responsible for product loss or damage during transport. |
| 7.9. | Suomikauppa only sells loose issues of the magazines it offers. Suomikauppa does not sell magazine subscriptions, and is therefore not responsible for magazine subscriptions made by the customer with third parties. |
8. Returns | |
| 8.1. | According to the Finnish Consumer Protection Act, the consumer has the right to cancel his order by notifying the Service Provider within fourteen (14) days of receiving the order. |
| 8.2. | The condition of return is that
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| 8.3. | The product must be returned immediately after canceling the order. |
| 8.4. | Fresh products cannot be returned, and they will not be replaced if the product has arrived within the promised delivery time estimate. The customer is responsible for ordering fresh products using the recommended delivery methods. The supplier is not responsible for indirect damage to fresh products caused by an incorrectly chosen delivery method. |
| 8.5. | When returning products, the Customer is responsible for the transport risk. |
9. Defective product or product damaged in transit | |
| 9.1. | A defective or damaged product must be reported to our Customer Service immediately, but no later than 24 hours after receiving the product. |
| 9.2. | The service provider will primarily replace a defective or damaged product with a new similar product. If this is not possible, the buyer will be refunded the money he paid in full. |
| 9.3. | The defect of the product or the damage suffered by it must be defined and documented in an appropriate way. |
| 9.4. | A defective or damaged product must be sent to the Service Provider for inspection. |
| 9.5. | The service provider will not deliver a new product or refund the price of the product until the fault or damage has been verified. |
10. Dispute resolution | |
| 10.1. | Finnish law applies to disputes arising from this User Agreement. |
| 10.2. | All disagreements regarding this agreement, which cannot be settled through negotiations, will be resolved in the Helsinki district court. |
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