Transport Protection Terms
Transport Protection Terms
Transport Protection Terms last updated on 14 July 2026
1. Scope of Protection
The protection covers the shipments and goods specified in these terms in accordance with the protection terms.
2. Price of Protection
The price of transport protection is €5.90, unless otherwise stated.
3. Validity of Protection
The protection is valid for one (1) shipment, starting when the goods are handed over to the transport company and ending when the goods are handed over to the recipient.
4. Coverage of Goods
The protection covers the loss of or damage to goods during transport in the following situations:
• Theft
• Fire
• Transport accident
• Water damage
• Other unexpected and sudden damage
• Products breaking
• Products melting (e.g. chocolate)
5. Compensation for Transport Damage to Goods
For damage referred to in section 4, the full value of the damaged products will be compensated. Products will only be compensated when the customer has complied with the company's general order and contract terms.
The maximum compensation for goods under the protection is €500.00 per shipment.
6. Coverage for Delivery
The protection covers delays, loss, or damage to the delivery during transport in the following situations:
• Theft
• Fire
• Transport accident
• Water damage
• Other unexpected and sudden damage
• Products breaking
• Delivery delay
7. Compensation for Transport/Delivery Other Than Delay
In the situations referred to in section 6 (excluding delays), the portion corresponding to the full delivery charge for the shipment will be compensated.
The maximum compensation under the protection is €500.00 per shipment.
8. Compensation for Transport/Delivery Delays
The protection compensates for delivery delays under the terms below. For delays, the estimated delivery date provided by the transport companies is used as the basis.
Economy and pickup point services:
1 day = 25% of the transport charge
2 days = 50% of the transport charge
more than two (2) days = 100% of the transport charge
Express/Priority services:
1 day = 50% of the transport charge
2 days = 100% of the transport charge
The maximum compensation under the protection is €500.00 per shipment.
9. Deductible
There is no deductible under the protection.
10. Exclusions
The protection does not cover damage resulting from:
• Normal wear and tear or deterioration
• War, rebellion, riot, or other similar events
• Natural disasters and other natural phenomena
• Delays and damage caused by the customer's own actions
• Delays caused by customs processing
• Force majeure events
11. Claims Procedure
In the event of damage, the policyholder must promptly report the damage to the protection provider and submit the necessary information and receipts in accordance with the protection provider's order and contract terms.
12. Termination of Protection
The protection ends automatically when the transport is completed. The purchaser of the protection is not entitled to a refund if the protection is terminated before the transport is completed.
13. Other Terms
The protection is valid only for deliveries of the goods specified in these terms when the protection has been purchased before the order is shipped.
14. Applicable Law and Dispute Resolution
Any disputes will primarily be resolved through negotiation, and if no resolution is reached, the disputes will be handled by the courts in the protection provider's place of domicile. Finnish law applies.
Transport Protection Terms last updated on 14 July 2026
1. Scope of Protection
The protection covers the shipments and goods specified in these terms in accordance with the protection terms.
2. Price of Protection
The price of transport protection is €5.90, unless otherwise stated.
3. Validity of Protection
The protection is valid for one (1) shipment, starting when the goods are handed over to the transport company and ending when the goods are handed over to the recipient.
4. Coverage of Goods
The protection covers the loss of or damage to goods during transport in the following situations:
• Theft
• Fire
• Transport accident
• Water damage
• Other unexpected and sudden damage
• Products breaking
• Products melting (e.g. chocolate)
5. Compensation for Transport Damage to Goods
For damage referred to in section 4, the full value of the damaged products will be compensated. Products will only be compensated when the customer has complied with the company's general order and contract terms.
The maximum compensation for goods under the protection is €500.00 per shipment.
6. Coverage for Delivery
The protection covers delays, loss, or damage to the delivery during transport in the following situations:
• Theft
• Fire
• Transport accident
• Water damage
• Other unexpected and sudden damage
• Products breaking
• Delivery delay
7. Compensation for Transport/Delivery Other Than Delay
In the situations referred to in section 6 (excluding delays), the portion corresponding to the full delivery charge for the shipment will be compensated.
The maximum compensation under the protection is €500.00 per shipment.
8. Compensation for Transport/Delivery Delays
The protection compensates for delivery delays under the terms below. For delays, the estimated delivery date provided by the transport companies is used as the basis.
Economy and pickup point services:
1 day = 25% of the transport charge
2 days = 50% of the transport charge
more than two (2) days = 100% of the transport charge
Express/Priority services:
1 day = 50% of the transport charge
2 days = 100% of the transport charge
The maximum compensation under the protection is €500.00 per shipment.
9. Deductible
There is no deductible under the protection.
10. Exclusions
The protection does not cover damage resulting from:
• Normal wear and tear or deterioration
• War, rebellion, riot, or other similar events
• Natural disasters and other natural phenomena
• Delays and damage caused by the customer's own actions
• Delays caused by customs processing
• Force majeure events
11. Claims Procedure
In the event of damage, the policyholder must promptly report the damage to the protection provider and submit the necessary information and receipts in accordance with the protection provider's order and contract terms.
12. Termination of Protection
The protection ends automatically when the transport is completed. The purchaser of the protection is not entitled to a refund if the protection is terminated before the transport is completed.
13. Other Terms
The protection is valid only for deliveries of the goods specified in these terms when the protection has been purchased before the order is shipped.
14. Applicable Law and Dispute Resolution
Any disputes will primarily be resolved through negotiation, and if no resolution is reached, the disputes will be handled by the courts in the protection provider's place of domicile. Finnish law applies.
