Returns, complaints and order cancellation
We want you to be happy with your purchase! If you are not completely satisfied, you can return the product within 14 days of receiving it. The returned product must be unused, in its original packaging and in resaleable condition.
Making a return:
-
Please contact our customer service before returning for return instructions.
-
Pack the product carefully in the original packaging.
-
Send the return according to the instructions you received.
-
We will process the return as quickly as possible and refund the payment according to the payment method used.
Return costs:
The customer is responsible for the return shipping costs, unless the product is faulty or damaged.
Complaints
If the product you received is defective or damaged, please contact us as soon as possible. Complaints are handled on a case-by-case basis, and we will offer either a replacement product or a refund. Complaint form.
Fresh products
Fresh products cannot be returned or replaced if the product has arrived within the promised shipping time estimate. The customer is responsible for ordering fresh products using the recommended delivery methods. The supplier is not responsible for indirect damage to fresh products caused by an incorrectly selected delivery method.
Order cancellation
You can cancel your order if it has not yet been shipped. If you wish to cancel your order, please contact our customer service immediately. If your order has already been shipped, you can return it according to the return instructions above.
Transport insurance
It is possible to purchase separate insurance for all shipments against possible shipping damage or other errors. If you notice that the package has been damaged during shipping:
-
Report the damage immediately to the driver at the pickup point or upon delivery.
-
Take pictures of the damaged package and product.
-
Please contact our customer service by attaching the pictures and your order number.
We will refund or replace damaged products on a case-by-case basis as quickly as possible.
Learn about transport insurance: Transport insurance for your shipment.
If you have any questions about returns, complaints or shipping insurance, please contact our customer service - we will be happy to help!
