Returns and order cancellations
In accordance with the Finnish Consumer Protection Act, the consumer has the right to cancel his order by notifying our customer service within fourteen (14) days of the receival of the order.
-The order has been canceled in accordance with the terms of sale by notifying the Service Provider no later than within 14 days after receing the product
-The product is unused and the CD and DVD seal is unopened
-The product is in the condition in which it was received by the buyer and all parts belonging to the product are included
-The product is packaged in its original packaging or equivalent.
The product must be returned immediately after canceling the order. When returning the products, the Customer is responsible for the transport risk and the costs arising from the return. The product can be returned from Posti offices in Finland as a customer return by showing the return to Suomikauppa.fi / Lako Trade Oy.
Defective products and products damaged in transport
Our customer service should be notified of defective products or products damaged during transport within 24 hours of receival of the product..
Suomikauppa.fi will compensate for defective products or products damaged during transport primarily by replacing the damaged product with a new, equivalent product. If this is not possible, the buyer will be compensated money in full.
The defect of or the damage suffered by the product must be properly described and documented.
The defective or damaged product must be sent to Suomikauppa.fi for inspection.
Suomikauppa.fi will not deliver a new product or compensate for the price of the product until the defect or damage has been verified.