Frequently Asked Questions
Here you will find our frequently asked questions and answers to them. If you have any questions, please contact our customer service.
1. When will my order be shipped?
Order processing takes 1-3 business days from the arrival of the order. If the order contains fresh bread and it is made before noon on Thursday (Finnish time), the order will be sent the following Monday. Orders containing fresh bread made after this will be postponed to the following Monday.
2. I forgot the product from my order, what can I do?
If you want to add products to your order and you have already sent the order to us, you can contact us by e-mail [email protected] Please note that if products are added to the order, the order will move from processing to “queue” until the added products have been paid for. In addition to product and transport fees, a handling fee of € 7.50 will be charged for adding products to the order.
3. Is my order missing or incorrect?
Sometimes an error occurs while collecting orders and a product may be incorrect or missing from the order. In this situation, please contact us by e-mail at [email protected] Please include your order number and missing or incorrect products in your message. Products will be refunded or re-shipped on a case by case basis.
4. Where are the packages delivered?
We deliver packages almost anywhere in the world! If you cannot find the target country in the listing, please contact customer service. No deliveries to the Canary Islands.
5. How do I know the shipping costs for my package?
Shipping costs vary depending on the weight of the package and the method of delivery. You can view shipping costs and shipping options once you have the products you want in your cart. You can see delivery methods and payments by adding the destination country, city and zip code to "shipping" on the shopping cart page.
6. I would like to order wholesale items / boxes, is it possible?
In our online store you will also find products in packages and wholesale items. We are constantly adding these. If you need a larger quantity, please contact us and we can make the dealer agreement on a case-by-case basis.
7. Can't find the product I am looking for in your selection?
If you do not find the product you are looking for in our selection, you can contact us and we will see if it would be possible to add it to our selection. Most of the time this works out! Please note that for new products, it may take a few days before the product can be found in the online store.
8. I received a refund to my account, why?
If a product is not available, we will try to refund the products to you before sending the order
9. How are delivery costs determined?
Delivery costs for the order consist of the weight or volume weight of the order, the processing of the order, the packaging materials and the chosen delivery method. The shipment is priced according to the delivery option, address and weight or volume weight (1 m3 = 250 kg) you have chosen.
Products with a high bulk density are, for example, light but space- and packaging-intensive products such as; chips, dried breads, flakes, dishes, glassware, and some seasonal products such as Christmas lights and straw decorations.
The material in which the product is packaged also affects its weight. For example, a product containing 400g of jam weighs 714g when weighed in glass jars. In addition to this, the product needs packaging material around it to reach its destination intact, which also contributes to increasing the weight of the product.
10. Can I order from Suomikauppa as a gift for a friend in Finland or abroad?
You can choose a separate delivery address in addition to the billing address at the checkout. Gift orders are always delivered with minimal price information. If you wish, we can add the desired gift message to the recipient with the package. You can leave a message in the comments field at checkout.
11. How long does it take to receive my order?
It usually takes 1 to 14 days for the order to arrive at the recipient, depending on the chosen delivery method and order processing time, as well as the availability of the products. The delivery time of the order consists of two parts; order processing time and shipment delivery time.
When the order is in “printed” mode, it means that we have received the order and it has been transferred to the warehouse for collection. Normal order processing time is 1-3 business days. We do not process orders on weekends or holidays.
12. I've lost my password or username does not work
Suomikauppa.fi has moved to the new online store in August 2020. The old user accounts have not moved to the new online store. You can register for the new online store and get a new user account. If you have forgotten your password, you can order a new password by using the "Forgot your password?" option.
13. Is it safe to do business in Suomikauppa?
Suomikauppa.fi's customer information is confidential. Suomikauppa.fi is responsible for the proper processing of the information provided by the User and for maintaining the protection of the User's privacy.
We use encrypted connection (SSL) throughout the network.
14. Are taxes and duties included in your prices?
Customs fees are NOT included in our prices. Please check for restrictions and customs regulations of your country before ordering.
15. Ordering information for fresh products
Fresh breads and buns are always sent on Mondays. In order for your order to be shipped on Monday, please order by Thursday at 12.00 (Finnish time). Subsequent orders containing fresh bread will be shipped on the Monday of the following week. PLEASE ORDER FRESH PRODUCTS ONLY WITH EXPRESS TRANSPORT!
16. Gift card or coupon code is not working
Gift cards and coupons have their own separate fields. On the shopping cart page, you can input a coupon code in the "add coupon" field above "Shipping". You can input a gift card code in the "Have a gift card?" field under "Shipping". If you have already put in a coupon code and want to edit your order, please note that coupons have a cool down period of a couple of minutes before they can be used again. This is because the system has switched to "pending payment" -mode, and the coupon will not be available for use until the pending payment has timed out. If your code still does not work, please contact customer service.